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Delivery and Returns

UK Next Working Day Delivery £6.95
UK 1st Class £5.10 (up to 2 working days)
UK 2nd Class £3.95 (up to 5 working days)
Free Click & Collect from in store
(please wait for us to confirm by email that your order is ready for collection)
EU Delivery £15.00 (5-12 working days)
USA & Worldwide Delivery £25.00 (5-12 working days)
Please note that you may be liable to pay any Duty/Import Taxes in your country when ordering from outside the UK
Free Standard UK Mainland Delivery on orders over £50
Free Standard Worldwide Delivery on orders over £300
Orders made by 12pm Monday to Friday will be dispatched the same day
Please note that we are closed Sundays
We use Royal Mail or Fed Ex to send all parcels
Please note that a signature will be required upon delivery for all orders
Tracking is available for UK Next Working Day and International deliveries only
For queries relating to your delivery please email quoting your order
We are super confident that you will love your purchase from us but if for whatever reason you may want to return, we offer our customers 
Free Easy Returns on all UK Mainland full priced purchases
Our returns policy is strictly 14 days from the date of delivery
To begin your returns process please email quoting your order number and the styles you wish to
*Please note that we only offer one free returns label per order*
To be eligible for a return, your item must be unused and in the same condition that you received it, including the garment tags still being attached 
We do not accept returns on underwear, swimwear, socks or tights
Refunds (if applicable) 
Once your return is received and inspected, we will only notify you if the return is rejected
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days
Unless the item is deemed faulty, original shipping fees will be deducted from your return
Late or missing refunds (if applicable) 
If you haven’t yet received a refund after 5-10 working days have passed, please contact your bank or credit card company, it may take some time before your refund is officially posted. 
If you have done the above and you still have not received your refund, please contact us at
Sale items (if applicable) 
Sale items (including Black Friday purchases) are not eligible for a refund. We will offer either an exchange or a credit note to be applied to your account.
Sale items at 70% off or less are not eligible for refund or exchange.
Sale items are also not eligible for Free Returns 

Exchanges (if applicable) 
We accept exchanges but can only offer an exchange if the item is in stock
Depending on where you live, the time it may take for your exchanged item to reach you, may vary

Payment Plans
Plans can be cancelled and refunded within 2 weeks of setting up the plan, less the non refundable deposit
After 2 weeks, we can only
offer an exchange of styles or store credit to the same amount